Privacy Policy

1. Introduction and Jurisdiction

2. Data Controller

The entity responsible for your personal data (the "Controller") is Soft Market Lane. If you have any questions regarding this policy or our privacy practices, you may contact our Privacy Officer at:

3. Information We Collect

In the course of providing information about the Canada Child Benefit (CCB), we may collect the following categories of personal information:

• Identity Data: Name, title, and family status (if provided in contact forms).
• Contact Data: Email address and telephone number.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services.
• Cookie Data: We use cookies to enhance your experience. Please refer to our Cookie Protocol for details.

4. Legal Basis for Processing

Under Alberta's PIPA and federal PIPEDA, we process your data based on the following legal grounds:

• Consent: When you voluntarily provide information via forms or subscribe to our newsletter.
• Contractual Necessity: To provide the specific services or information you requested regarding CCB structural manuals.
• Legitimate Interests: To improve our website performance, ensure security, and conduct internal analytics.
• Legal Obligation: To comply with Canadian tax, reporting, or regulatory requirements.

5. Purpose of Data Collection

Soft Market Lane uses your data to:

• Deliver information on CCB eligibility parameters and benefit calculation logic.
• Respond to inquiries regarding integration procedures and technical definitions.
• Maintain the security and integrity of our digital infrastructure.
• Notify you about changes to our maintenance protocols or service terms.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, contact data is stored for a period of 24 months after the last interaction, unless a longer period is required by Alberta provincial law.

7. Disclosure to Third Parties

We do not sell your personal information. We may share data with trusted third-party service providers (e.g., hosting providers, analytics services) who assist us in operating our website. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

In the event of a legal request, we may disclose information to Canadian government authorities if required by the Criminal Code of Canada or other statutory requirements.

8. International Transfers

Your information may be transferred to and maintained on computers located outside of Alberta or Canada. If we transfer data across borders, we ensure that the recipient provides a level of protection comparable to that required under PIPEDA and PIPA.

9. Your Legal Rights

As a resident of Canada, you have specific rights regarding your personal information:

• Right of Access: You can request a copy of the personal information we hold about you.
• Right of Correction: You can request that we correct inaccurate or incomplete data.
• Right to Withdraw Consent: You may withdraw your consent to data processing at any time.
• Right to Complain: You have the right to lodge a complaint with the Office of the Information and Privacy Commissioner of Alberta (OIPC) or the Privacy Commissioner of Canada.

10. Security Measures

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Transmission of personal information to and from our website is at your own risk.